Conversational AI is precisely as it is referred to as - technology that is able to have a conversation with the user. The technology can comprehend and read human speech and text , and can respond in a manner that mimics human conversations. This is accomplished by using advanced technology for managing dialogue, like Automatic Speech Recognition, Natural Language Processing, Advanced Dialogue Management, Machine Learning, and Noise Cancelling AI. Conversational AI analyses human speech and processing to mimic speech and give the user the feeling of being in conversation with another person.

Conversational AI examines speech variability to create technology that is more human and less monotonous. Speech fluctuation has been shown to be one of the easiest ways for people to express their emotions and generate meaning by their words. This is exactly the kind of language that developers ai chatbot are trying to replicate. When technology is able to convey emotions and meaning it makes the user feel more at ease talking to it.

The benefits of AI chatbot

Are you contemplating adding an AI-powered device to your business? Here are five of the biggest benefits of conversational AI -


Conversational AI offers the biggest benefit of offering greater accuracy. Conversational AI can also provide accuracy in information. Conversational AI can store and retrieve this information conveniently, so employees do not have to keep lengthy menus or extensive allergen lists. Conversational AI can input promotions and specials without requiring employees to remember menu items that rotate. Customers can express their worries or dietary needs to the AI via conversational AI. Instead of having to search through a binder stuffed with menu items, employees will be able to quickly respond to customer requests.


AI technology cuts down on preparation time since orders are sent directly to the kitchen from the point-of-sale. AI POS systems are capable of connecting conversational AI chatbot, technology into phone and mobile ordering systems. Conversational AI POS systems work in the same way as conversational ordering kiosks. They provide greater accuracy and speed. This tech can be applied to social media and the web too, with AI POS technology accepting online orders and then deliver them directly to kitchens and without taking time away from staff or leaving room for human mistakes.

POS systems that use conversational AI to reduce employee stress and workloads, particularly in a labour market that is stretched thin by the epidemic. By cutting down on human labor needed, employees spend less time on repetitive tasks or customer interactions and more on individually-tailored customer satisfaction. This efficiency improvement means customers and employees feel more appreciated and are more likely to come back. ).

Contactless Customer Experience

The shrinking of the labor market isn't all that's been a result of the COVID-19 virus; now more than ever, customers crave an order-in-person experience that is completely contactless in order to maximize safety. With restaurant employees interacting with upwards of hundreds of customers every day, their health is also at risk in a traditional face-to-face service model.

Conversational AI could help create physical distance between customers and employees, that means more safety for everyone. Kiosks as well as POS tablets that make use of conversational AI technology also come with easy-to-clean surfaces to further minimize the spread of germs and keep everyone happy and healthy. This technology makes sure that secure, socially distant interactions don't require any less personalized and welcoming.

A Better Customer Experience

Conversational AI and self ordering kiosks also monitor and save customer satisfaction and feedback. This gives you real-time analytics about the performance of your menu items and the way your restaurant is perceived. In the comments to AI Multiple's study on the benefits of chatbots that utilize conversational AI the consumer, they are already excited about the advantages of chatbots and AI.

Fully integrated conversational AIPOS systems equipped with AI will be able to address the excitement in a greater way than chatbots. They meet the demand for friendly and fast service in the restaurant business as well as providing feedback that can be utilized to improve the customer experience.

Reduced Operating Costs

With all the functionality AI can provide for just the initial fixed cost of the program Operating costs can be slashed. Conversational AI technology is able to handle everything from ordering, stock tracking as well as feedback analytics. Instead of having to pay multiple employees to handle the tasks that require them to be absent or take sick days, and may burn out or lead to human error, the conversational AI can take care of these tasks without extra cost. This technology lets you cut costs on labor as well as pay support staff fair wages, and also not need to support large staff.